Shipping
*Free Shipping on all Floating Shelves.
Allow 1-2 weeks for production on all floating shelves + 3-5 business days for shipping. We ship via UPS Ground from Rigby Idaho.
Shipping Guarantee - If your product is damaged in shipping, take a picture of your shelves and email them to support@ultrashelf.com and we will replace your shelves at no cost to you. Note: We do not issue refunds for damaged product.
Returns
*Because our shelves are custom made to order and we offer so many sizes, wood types, and colors we are unable to resell returned items. Because of this we are unable to accept returns for our shelves.
If you feel you did not receive what you were expecting such as a wrong color, email us pictures of your shelves to support@ultrashelf.com and we will work together to resolve the issue. Your satisfactions is of great importance to us!